Frequently Asked Questions

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What if I forgot my username / email address?

If you have forgotten the email address / username that you registered your team with, then please use our website support form to have a member of our staff assist you.

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How do I reset my password?

You will need the email address or username you initially registered your team with. Once you have that available, go to the Lost Password form and input your email address or username.

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When registering my team, I got an error that said, “Duplicate Team Name Not Allowed”…

This means that someone has already registered with your team name. You may want to check with other team members to ensure nobody has done this by accident. You can go the Lost Password form and enter your email address to see if you have registered previously.

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I added your email to my contact list, but I already filled out a form…

Check your spam folder for any emails that were received from :
email-img

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Why have I not received a confirmation email?

You should add the following email address to your contacts so that any emails from the website do not get sent to your spam folder.
email-img

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Is it possible to change the name of my team?

Yes and no. We do not allow you to change your team name through your profile, however, you can use our website support request form to notify us that you need to change the name of your team. This includes changing the name completely or maybe you had a misspelling that needs to be fixed.

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I am a team member / individual / non-paddling survivor / extra paddler – Can I edit my own information?

At this time the only person on your team that is allowed to edit information, regarding their team and team members, is the Team Captain.

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I have invited several of my team mates, but I don’t see them listed in the team manager…

The reason you don't see your team mates in the team manager is because they have not filled out the registration form on the website yet. Give them a few days to do so.

Another possibility is that the person you invited has selected the wrong team name while filling out the registration form. If this is the case, please open a support ticket and choose "I need to change some information" on the form. Provide us with the team members name and email address, along with the team name they should belong to so that we may make the change. We will contact that team member before making the change to confirm they authorize the team change.

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Notes for using Invitation Forms

  1. Make sure you put the team members "NAME" in the left column and their "EMAIL ADDRESS" in the right column
  2. Do not skip any lines or boxes on the invite form.
  3. There are 3 forms (Invite Paddler, Invite Extra Paddler, Invite Supporter / Non Paddler)
    1. You can only fill out one form/area at a time.
    2. You must press the "Send Invites" button directly below the form that you just filled out.
  4. If you use up all the spaces on the invite form, send the invites that you have entered by clicking the "Send Invites" button and if there are no errors, refresh your browser to reload the screen.

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How do I edit or change a team members information?

open support ticket